Maya’s Crown Shipping & Return Policy

To maintain the highest standards of hygiene and luxury, please review our firm policies regarding the delivery and final sale of our products.

Shipping Policy

Processing Time: All orders for Royal Elixirs and pre-made units are processed within 3–5 business days. Custom wig orders require 7–14 business days for construction and customization

Standard Delivery: We ship via UPS/FedEx with a standard delivery window of 3–5 business days post-processing.

Signature Required: For your protection, all wig orders over $300 require a signature upon delivery.

Tracking: A confirmation email with tracking details will be sent once your crown has been dispatched.

Address Accuracy: We are not responsible for lost packages due to incorrect addresses provided at checkout. Please double-check your "Kingdom" coordinates before finalizing.

No Return & Exchange Policy

Final Sale: Due to the nature of our products (hair extensions, customized wigs, and topical oils) and federal health regulations, all sales are final.

Hygiene Standard: To protect all our Queens, we cannot accept returns or exchanges on items once they have left our facility.

Custom Units: Custom-plucked and styled wigs are tailored specifically to your request and are strictly non-refundable.

Damaged Items: In the rare event that an item arrives damaged (e.g., a broken oil dropper), you must contact us at support@mayascrownbeauty.com within 24 hours of delivery with photo evidence for a replacement.

Order Cancellations: Once an order is placed, it enters our workflow immediately and cannot be cancelled or modified.